F.A.Q.

The compensation for a cancelled or delayed  flight ranges from €250 to €600 per passenger. The compensation depends on the flight distance – the longer distance, the higher the compensation amount.

A flight is considered disrupted if:
  • The flight was delayed and was late to arrive at the destination by more than 3 hours.
  • The flight was cancelled less than 14 days before departure.
  • The air carrier refused to board you on the plane because there were no available seats on the airplane.

To open a case with AirLaw.Pro, you need to enter your flight details into our online form. This step only takes a few minutes. We will ask you a few questions about your flight so that we have all the information we need to process your request. If you have any questions about our compensation calculator or encounter any difficulties, please contact us and a member from our team will be happy to assist you.

We try to get you your compensation as soon as possible. Some airlines respond in 2-3 days, some other – in 4-10 weeks. On average we ensure pre-court acceptance within first 8 weeks after claim submission. If court process is involved, the duration can reach 16-20 weeks.

We want to make law accessible to every passenger. 

Therefore, we are not taking payments in advance. We charge only success fee according to the Terms and Conditions. We charge this fee only after receiving compensation.

We will provide you with:

  • Detailed analysis of all the circumstances of the case with the use of our software
  • Drafting all the necessary documents and sending them to the airline
  • Negotiations with the airline

If necessary (we will involve our partners and take all the costs and risks):

  • Preparation for court
  • Court procedure

No. You can claim your compensation without holding a EU or Turkey, USA, Ukrainian or any other citizenship, which does not affect the implementation of the regulation.

AirLaw.Pro is the leading guardian of air passenger rights in Europe. Our job is to ensure that passengers receive the legal compensation after suffering from delays, cancellations or being denied boarding.

Our success rate before the court is 98% and we have already enforced hundreds of claims on behalf of our customers. We put you on equal footing with the airlines. Anyone that enlists the services of AirLaw.Pro takes advantage not only of our experience, but also our reputation within the airline industry. 

We will assist you from start to finish, ensuring that the whole process is stress-free. All airline interactions are handled by us and, as we operate on a no-win no-fee basis, there is no financial risk on your part.

This is a normal situation, since airlines hardly ever agree to pay at once. Our highly qualified aviation experts working with airlines for years will maximize the chances to get compensation before court. If the airline still rejects to pay, we will prepare for court procedure to ensure successful resolution of the case.

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Why people trust us?
100% Transparency

We are 100% transparent with each and every customer. Login to your private zone and get real-time status of every case you claimed.

Deep Knowledge

For more than 10 years we served airlines as internal legal staff. So we know all tips and tricks airlines use to save on compensations.

Great reputation

Word of mouth is the best form of marketing, happy customers produce other happy customers. We will be glad to serve you too.

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