Overbooking

Airlines refused my transportation and did not let me enter the plane or asked me to leave from the plane.

What is overbooking?

You were not allowed to fly because the airline sold more tickets than there were seats on the plane.

How much is the compensation?

€250 if distance < 1.500 km.
€400 if distance < 3500 km.
€600 if distance > 3500 km.

When I am entitled to an overbooked flight compensation?

Your overbooked flight was from or within the EU.
Your overbooked flight arrived to EU and was operated by an EU airline.
Laws of other countries protect passengers experienced overbooking, fill out our "check your compensation" form, so we will check out your flight for you.

I`m at the airport right now and my flight is overbooked

What should I do?
Do not panic

Be careful and organized. Do not accept vouchers and do not sign any documents – they may automatically deprive you of the right to receive compensation.

Contact airlines

Contact your airline representative or service agent and request an official certificate stating the reasons for the denied boarding of the flight.

Request an alternate flight to your destination.

Or, if you prefer, you can request a refund of your fare and a return flight to your original point of departure, if necessary.

Collect checks

Collect all the checks. You will need them all in order to apply with a claim.

Attantion

If the airline is not able to provide you with the certificate of denied boarding, request airport personal to make a mark with the above information directly on your ticket.

The person to whom you applied for a certificate or a note must mark his position, full name and put a signature or stamp.

Airline should offer you:

1. Alternative flight.
2. Hotel if you have to wait for 8+ hrs.
3. Transfer to hotel.
4. Two phone calls.
5. Drinks and meals if you have to wait 2-4 hours.

When compensation​ is not applicable

You volunteered to give your seat up in exchange for voucher or any other benefit.
You were denied boarding because you showed up too late at the gate, or you did not have the correct documents.
You have already received compensation for this overbooked flight from airline.