Baggage damaged

Get airline compensation for your damaged baggage

Compensation:

For your damaged baggage you can get up to 1 400 EUR.

What can be compensated:

Damage to baggage components including wheels, handles, straps and other glaring problems, such as holes or a cracked hardside bag, are covered.

What can not be compensated:

Normal wear and tear, including scratches, scuff marks, stains, dents and dirt, are not covered.

I`m at the airport right now and my baggage arrived damaged

What should I do?
Find Lost & Found office

Contact the office of Lost and Found at the airport (every airport has it) to apply for a PIR (property irregularity report) or DPR (damage property report) certificate.

Safe documents

Save the received PIR/DPR certificate, baggage tags and flight ticket.

Remember about deadline

If baggage is damaged, contact the airline in writing within 7 days.

Collect the bills

Collect all the checks. You will need them all in order to apply with a claim.

If you flew with more than one airline

If you had connecting flights with different airlines, the compensation should be claimed from any of them - but most airlines expect to claim with the first airline you boarded.

Airlines responsibility

Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control.

Not applicable compensation​

If you didn't receive PIR/PDR certificate at the airport.
If you missed the deadline to apply for compensation.