Get airline compensation for your damaged baggage
For your damaged baggage you can get up to 1 400 EUR.
Damage to baggage components including wheels, handles, straps and other glaring problems, such as holes or a cracked hardside bag, are covered.
Normal wear and tear, including scratches, scuff marks, stains, dents and dirt, are not covered.
I`m at the airport right now and my baggage arrived damaged
Contact the office of Lost and Found at the airport (every airport has it) to apply for a PIR (property irregularity report) or DPR (damage property report) certificate.
Save the received PIR/DPR certificate, baggage tags and flight ticket.
If baggage is damaged, contact the airline in writing within 7 days.
Collect all the checks. You will need them all in order to apply with a claim.
If you had connecting flights with different airlines, the compensation should be claimed from any of them - but most airlines expect to claim with the first airline you boarded.
Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control.
If you didn't receive PIR/PDR certificate at the airport.
If you missed the deadline to apply for compensation.
Email: office@airlaw.pro
Email: claim@airlaw.pro
Phone : +421 948 566549 Phone : +380 50 5877705