Denied Boarding (overbooking)

It is important to know your rights in situations when the airline refuses to board you on your flight, even if you have not done anything wrong.

If you are not boarded on your flight, follow the simple instructions that will help to protect your rights:

  1. Get together and don’t panic. Now you need to be careful and organized to protect your rights and compensate for the losses incurred.
  2. Do not voluntarily give up your seat on the plane in exchange for vouchers or benefits. If you agree to receive a voucher, you lose the right to compensation. Of course, if the airline makes an interesting proposal, you can accept it. The final decision is yours.
  3. Keep all tickets and checks. They will all need us to the last. You can also claim a refund and pay a return flight to the airport where you started your flight (if necessary).
  4. Ask for an alternate flight to your destination.
  5. Ask the airline to pay you for food and drinks if you have to spend more time at the airport.
  6. Ask the airline to place you in a hotel. In case you have to wait at the airport for more than 8 hours or your departure is scheduled for the next morning, the airline will have to cover all costs for the hotel and transfer to the hotel and back to the airport.

Your rights in case of refusal of transportation

If you have agreed to the alternative flight offered by the airline, remember, the airline must provide you with food and shelter if the flight takes place the next day.

It is important to note that from a legal point of view, the refusal of transportation (overbooking) is compared with the cancellation of a flight at the last minute. In the event of a cancellation, Regulation No 261/2004 (EC) states that indemnification is due for cancellation if you have not been warned at least 14 days before departure. Therefore, overbooking falls automatically within the framework of cancelled flight provisions.

Therefore, the airline must also compensate you for involuntarily denying your boarding. The amount of compensation varies depending on the distance of your journey and the timeframes within which you were re-routed.

The amount of compensation you can ask for:

Distance of the flight

Delay (at final destination after potential rebooking and/or re-routing)Compensation

less than 1,500km

3 hours or more

€250

from 1,500km to 3,500km

3 hours or more

€400

more than 3,500km

4 hours or more

€600